I believe in staying in touch with my customers, so I answer 90% of the support email myself. (If you get a reply from my staff it means we're really overloaded—or I'm on vacation). However, I do occasionally have to sleep, or go out on photo shoots, so if you contact us, please be patient, I'll get back to you soon. — Phil Steele
I forgot how to access to the Free Tutorials. How can I get back in?
When you originally subscribed to the tutorials, you were emailed a link to the "secret" access page. You can get that link re-sent to you by using the "Re-Send" function on the Login page. Feel free to bookmark the free tutorials for future use.
I purchased your course, but never got the password/access.
You should have received an automated email within minutes of the PayPal transaction, with your login and access details. If you didn't receive it, this almost always means your email service provider decided it was spam and discarded it. (Brilliant, aren't they?) If you are lucky they put it in your Spam folder. If it's in there, it's very important you mark it "Not Spam." If it's not in there, that means they discarded it. Please email me and we'll re-send you the information by hand.
I have lost my course Username and Password, how can I log in?
You can retrieve your username and password for any course using the "Lost Password" function on the Login page. You can also retrieve your access to the free tutorials there.
My Username and Password don't seem to be working
First, double check your spelling, your capitalization, and that your CAPS lock key is not on, then try again. If that fails, you might close your web browser, re-open it, and try again to make sure your browser hasn't cached a previous misspelling. If all else fails, restart your computer, sometimes that gets things "unstuck." If you're still having trouble, send me an email and we'll get you fixed up.
My video has playback problems (slow, stuck, stuttering, etc)
Web video requires a lot of system resources on your computer, so first, you might want to close other programs and perhaps restart your computer for a clean slate. If a video has become stuck or the audio is out of sync: (1) Empty the cache on your web browser to get rid of the stuck or damaged video, otherwise the same damaged copy will keep getting re-played, (2) close and re-open the web browser so it can fetch a fresh copy of the video next time. You might also want to restart your computer to free up resources.
Can I download the course videos to my computer, or get them on DVD?
Sorry, no. I keep your cost low by providing the videos as streaming files, (just like the free tutorial videos on this site, only better). I update and expand the courses over time, and this way you always have the latest version! You get a private login which allows you lifetime access to any course you purchase, from any device with an Internet connection. You can watch the videos any time you like, as often as you like, forever.
When will you release more courses?
I'm working like mad on additional courses and hope to release several more in 2012. If you want to be notified when they are ready, get on the free tutorials mailing list, and I'll keep you up to date.
